1. Definitions
- Account
- A payment account established by the Service Provider in the Customer's name, intended for holding money and carrying out payment transactions.
- Business Day
- Any day when the Service Provider conducts its regular operations, as indicated on the Website.
- Customer
- A business entity or merchant that has registered on the Website and for which the Service Provider performs the Services.
- Commission Fee
- The remuneration charged by the Service Provider for rendering the Services.
- EU Member State
- A country that belongs to the European Union.
- Payment Operation
- A transfer, payment, or withdrawal initiated by the Customer.
- Payment Order
- An instruction submitted by the Customer to carry out a Payment Operation.
- Service Provider
- Paysazh Finance Sp. z o.o., established under the laws of the Republic of Poland, recorded in the National Court Register (KRS) under number 0001156382, holding tax identification number (NIP) 1133159289, with its registered address: Warszawa, ul. Ostrobramska 101 lok. 204, Poland. The Service Provider is a Small Payment Institution (Mała Instytucja Płatnicza — MIP/SPI) bearing registration number MIP274/2025 and remains under the supervision of the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego — KNF). The official register of payment service providers can be accessed at e-rup.knf.gov.pl.
- Website
- The internet domain that belongs to and is run by the Service Provider, through which the Services are made available.
- Password
- Any authentication code generated by the Customer or issued by the Service Provider to gain access to the Account or to approve Services.
- Payment Instrument
- Any customized device or set of procedures mutually accepted between the Customer and the Service Provider, which the Customer uses to initiate a Payment Order.
2. General Information
These General Terms and Conditions (the "Terms") create a legally enforceable agreement between the Service Provider and the Customer concerning the use of payment services offered via the Website.
By visiting www.paysazh.com or making use of any of the Services, the Customer acknowledges that they have read, understood, and accept to be bound by these Terms.
The Customer should review these Terms on a regular basis, as the Service Provider may modify them from time to time as described in Section 14. Additional terms may apply to specific offerings. Should the Customer disagree with these Terms, they must refrain from using the Services.
Business-to-business agreement
These Terms are concluded exclusively for commercial purposes. The Customer confirms that it operates within its business or professional capacity and does not qualify as a consumer under relevant legislation.
3. Provision of Services
The Service Provider offers the following payment services (the "Services"):
- opening and maintaining payment accounts;
- execution of domestic and international money transfers in Polish złoty (PLN) and other currencies (subject to currency conversion);
- acceptance of funds into payment accounts;
- acquiring and currency exchange services.
What we do NOT do
- issue electronic money;
- process cash;
- issue payment cards;
- operate ATMs;
- provide e-wallet services.
The Services are subject to ongoing development and may be modified, expanded, or discontinued at the sole discretion of the Service Provider.
The Service Provider reserves the right, at its sole discretion, to:
- suspend or terminate the provision of Services (temporarily or permanently) to any Customer or all Customers;
- impose limits or restrictions on the use of the Services;
- suspend or terminate access to the Services without liability, where permitted by applicable law.
The Customer may request a change to the limits by submitting a written request to the Service Provider.
Customer funds
- do not constitute deposits;
- do not bear interest;
- are not covered by the deposit guarantee scheme (Bankowy Fundusz Gwarancyjny — BFG);
- are not used by the Service Provider for its own business activities.
The Service Provider strictly adheres to applicable safeguarding requirements which are designed to ensure the safety and liquidity of funds held on behalf of Customers. The Services are supplied until the Agreement is terminated or suspended in accordance with these Terms.
4. Regulatory Framework and Limitations
In accordance with regulations applicable to Small Payment Institutions (Mała Instytucja Płatnicza), the Services are provided exclusively within the territory of the Republic of Poland.
Account Balance Cap
€2,000
Maximum at any time
Avg. Monthly Volume
€1,500,000
Rolling 12-month period
Geographic Scope
Poland
SPI territorial limit
The Service Provider reserves the right to reject or reverse transactions exceeding these limits and to suspend the provision of Services if such thresholds are approached or exceeded.
5. Customer's Account
To gain access to the Services, the Customer must submit an application for an Account and furnish all requested information truthfully and completely.
The Customer warrants that it is the sole beneficial owner of the Account. Only one Account may be opened per Customer. The Service Provider retains the right to decline opening an Account without stating any reason.
The Account enables the Customer to deposit funds, execute domestic transfers, receive money, and carry out associated operations. The Customer must adhere to applicable anti-money laundering (AML) and know-your-customer (KYC) requirements at the time of application and throughout the entire term of the Agreement.
By applying for an Account, the Customer represents and warrants that:
- opening the Account does not contravene any applicable laws;
- it is a legal entity duly formed and validly existing under the laws of its jurisdiction;
- it has the authority to act on behalf of the business entity it represents;
- the Account will be used only for lawful purposes and at its own risk;
- it bears sole responsibility for any tax obligations arising from the use of the Services;
- it is acting within the framework of its business or professional activity and is not a consumer under applicable consumer protection laws.
The Customer must keep Account information current and protect their login credentials and remains fully accountable for any actions related to its Account. The Service Provider may ask for further information or documentation at any time. If the Customer fails to provide such information, the Service Provider may suspend or terminate the Account.
The Customer is forbidden from:
- infringing the Service Provider's intellectual property rights;
- supplying false, misleading, or incomplete information;
- refusing to provide requested information;
- transferring or receiving funds obtained illegally;
- refusing to cooperate with investigations;
- spreading viruses or disrupting the functioning of the Website;
- engaging in illegal gambling, weapons, drugs, or prohibited goods trading;
- offering financial services without the required authorisation;
- conducting any activity that is prohibited by law or contrary to public order.
6. Account Suspension, Blocking and Termination
The Account shall remain valid until terminated by either the Customer or the Service Provider in accordance with these Terms.
The Service Provider may block the use of the Account or any Payment Instrument (including login credentials and access) where justified by objective reasons, including: security concerns; suspected unauthorised or fraudulent use; risk of compromise; or increased risk of the Customer's insolvency. The Customer shall be informed of such blocking in advance or, where this is not possible, immediately thereafter, unless such notification would compromise security or is prohibited by law. The Service Provider shall restore access or replace the Payment Instrument once the reasons for blocking no longer exist.
The Service Provider may suspend or terminate the Account and this Agreement, with or without prior notice, where there are reasonable grounds, including but not limited to: breach of these Terms or applicable law; failure to meet AML/KYC requirements; provision of incorrect or incomplete information; insufficient funds; non-payment of fees; suspected fraud, money laundering, terrorist financing, or other unlawful activity; insolvency or bankruptcy of the Customer; disputes regarding ownership of funds; prolonged inactivity; unauthorised use of the Account; violation of international sanctions; behaviour that threatens or harms the Service Provider or its staff; or where required by a court or regulatory authority.
The Service Provider may immediately suspend the Services without prior notice where there is a reasonable suspicion of unauthorised access, system compromise, or breach of applicable law.
The Service Provider may terminate this Agreement without cause by providing the Customer with at least 30 (thirty) days' prior notice. The Customer may terminate this Agreement at any time by notifying the Service Provider, and such termination shall take effect no later than 30 days from the date of notification.
Where the Customer terminates the Agreement within 6 (six) months of Account activation, the Service Provider may apply a termination fee, as communicated to the Customer.
Suspension or termination of the Account shall not affect any rights or obligations accrued prior to such suspension or termination. The Customer shall remain liable for all outstanding amounts, which shall become immediately due and payable.
7. Authorisation of Payment Operations
A Payment Operation is regarded as authorised by the Customer when the Customer provides consent through the Website using the Password or other authentication means supplied by the Service Provider.
The Customer must take all reasonable precautions to keep the Payment Instrument and Password safe and must not disclose them to any third party.
Notify us within 1 Business Day
The Customer must inform the Service Provider without undue delay, and in any event no later than 1 (one) Business Day, after becoming aware of the loss, theft, misappropriation, or unauthorised use of the Payment Instrument or Password.
If the Customer denies having authorised a Payment Operation, the Service Provider bears the burden of proving that the operation was authenticated, correctly recorded, and not affected by technical problems.
The Customer shall bear losses resulting from unauthorised Payment Operations if the Customer acted dishonestly, with gross negligence, or intentionally failed to comply with the security obligations set out in these Terms. In all other situations, the Service Provider shall be liable for unauthorised Payment Operations.
The Customer must notify the Service Provider of any unauthorised or incorrectly executed Payment Operation without undue delay, and in any event no later than 13 months after the debit date of the operation. The Customer shall review information about Payment Operations performed on the Account at least once a month.
8. Payment Transactions
Transfers may be made:
- to other users of the Website;
- to bank accounts held with payment service providers operating within the territory of the Republic of Poland;
- to other electronic payment platforms operating within the territory of the Republic of Poland.
Transfers may be carried out in various currencies. Currency exchange rates are shown before confirmation.
For transactions in Polish złoty (PLN) and for euro transactions within Poland, funds will be credited to the recipient's payment service provider in line with standard domestic transfer timelines, as specified on the Website. These time limits do not apply to transactions where incorrect data has been provided, or to cases involving AML/CFT investigations.
A Payment Order is considered received on the day it is submitted or on the next Business Day if submitted outside Business Hours. Payment Orders are processed in a priority-based queue and executed either immediately or after previously submitted orders have been completed.
If the Account has insufficient funds, the Payment Order will be cancelled, and the Customer may resubmit it once sufficient funds become available. The Service Provider may engage third parties (including correspondent banks) to execute Payment Orders.
9. Transaction Conditions and Controls
If the Customer provides incorrect recipient details and the Payment Order is executed accordingly, the Service Provider shall be deemed to have fulfilled its obligations, and the Customer must contact the recipient directly. If a Payment Order has not yet been executed, the Customer may request corrections. Where funds cannot be credited due to errors, the Service Provider will take reasonable steps to resolve the issue.
Funds credited by mistake
The Customer must notify the Service Provider without undue delay and no later than 1 (one) Business Day after becoming aware. The Customer has no right to dispose of such funds and irrevocably authorises the Service Provider to debit them. If the Account balance is insufficient, the Customer must repay the amount within 3 (three) Business Days.
The Service Provider may decline to execute a Payment Order where there are reasonable doubts regarding its authenticity or legality, including where the Customer fails to provide information on the source of funds. The Service Provider may return incoming transactions deemed suspicious and apply applicable fees. If funds are returned due to incorrect details or a closed recipient account, the amount will be credited back to the Account, but fees for the original transfer will not be refunded.
The Customer may request changes to transfer limits, subject to additional verification, and the Service Provider reserves the right to impose or adjust such limits at any time. All confirmations, orders, and notifications made through the Website via the Customer's Account shall be deemed legally binding.
10. Fees and Charges
Fees for the Services are set out in the "Fees" section on the Website and form an integral part of these Terms, unless otherwise agreed in writing. The Service Provider reserves the right to amend such fees from time to time, with updated fees published on the Website.
| Topic |
How it works |
| Standard fees |
Published in the "Fees" section of the Website. |
| Debiting |
All applicable fees are debited from the Account immediately upon completion of the relevant transaction. |
| Additional work / unforeseen costs |
The Service Provider may apply additional fees or adjust standard fees accordingly. |
| Insufficient balance |
The Service Provider may refuse to execute the relevant transaction. |
| Currency conversion |
Conversion fees may apply where applicable. Exchange rates are displayed on the Website and are subject to change without prior notice. |
11. Liability
Each Party shall be liable for direct losses, fines, and penalties incurred by the other Party as a result of a breach of these Terms. The Service Provider shall be liable only for direct damages arising from a material breach of these Terms, including failure to meet payment execution timelines, and only to the extent that such damages were foreseeable at the time of the breach.
The Service Provider shall NOT be liable for:
- indirect or consequential damages, including loss of profit, revenue, or reputation;
- errors, delays, or failures caused by third parties (banks, payment systems, correspondent institutions);
- interruptions or unavailability of the Website beyond its control;
- unauthorised transactions resulting from the Customer's failure to safeguard login credentials;
- taxes or duties payable by the Customer;
- the quality, legality, or delivery of goods and services purchased using the Account;
- temporary disruptions due to maintenance or external factors;
- delays caused by circumstances beyond its reasonable control.
The Customer shall be fully responsible for the accuracy and completeness of all data, instructions, and documents submitted to the Service Provider. The Customer agrees to indemnify and hold the Service Provider harmless from any claims, losses, fines, or expenses arising out of the Customer's breach of these Terms or applicable law.
The Customer shall bear all losses resulting from unauthorised payment transactions where such losses arise from the Customer's fraudulent conduct, gross negligence, or failure to comply with security obligations. Where the Customer's actions result in losses, penalties, or legal costs for the Service Provider, the Service Provider shall be entitled to recover such amounts from the Customer, including by debiting the Customer's Account or pursuing legal remedies.
Force Majeure
Neither Party shall be liable for failure or delay in the performance of its obligations to the extent caused by Force Majeure. Force Majeure means any event beyond the reasonable control of the affected Party that could not have been foreseen or prevented by reasonable measures, including but not limited to natural disasters, war, terrorism, civil unrest, general strikes, changes in law or governmental actions, failures of public infrastructure, cyberattacks, or actions of third-party service providers. Force Majeure shall not include financial difficulties, preventable technical failures, internal labour disputes, or errors of the affected Party's personnel or contractors.
The affected Party shall notify the other Party in writing within 10 calendar days of becoming aware of a Force Majeure event and shall take all reasonable steps to mitigate its effects. If a Force Majeure event continues for more than 30 consecutive days, either Party may terminate this Agreement by providing at least 5 Business Days' written notice.
12. Data Protection and Confidentiality
The Service Provider processes personal data to the extent necessary for the provision of the Services, in accordance with the Privacy Policy available on the Website, which forms an integral part of these Terms. The Service Provider applies appropriate confidentiality measures and shall not disclose Customer information except where authorised by the Customer or required by applicable law.
The Service Provider may record telephone conversations for purposes of quality assurance, verification, compliance, and staff training. While the Service Provider implements reasonable security measures, information transmitted over the internet cannot be guaranteed to be fully secure, and Customers provide such information at their own risk.
Personal data and transaction records are retained in accordance with applicable legal and regulatory requirements, including anti-money laundering obligations. The closure of an Account does not automatically result in the deletion of personal data, unless the Customer exercises their statutory rights in accordance with applicable data protection laws. Customers are required to review the Privacy Policy carefully prior to using the Services.
13. Complaints and Dispute Resolution
The Customer may lodge a complaint concerning the Services by contacting the Service Provider via email at paysazhfinance@gmail.com or through other contact details published on the Website.
A complaint must include:
- Customer identification details (name, registered address, Account number);
- a detailed description of the issue;
- transaction details (date, amount, recipient — if applicable);
- supporting documentation (if any);
- a proposed resolution.
| Stage | Timeline |
|---|
| Initial response | Within 15 Business Days of receipt |
| Interim response (complex cases) | Explains delay and the expected final-response deadline |
| Final response | Within 30 Business Days of receipt |
Any disputes arising from or in connection with these Terms shall first be attempted to be resolved through good-faith negotiations between the Service Provider and the Customer.
If no resolution is reached within 30 days from the date of written notice of the dispute, any controversy or claim arising out of or relating to this Agreement may be finally resolved by either party through binding arbitration at the Polish Chamber of Commerce or by submitting the dispute to the competent courts.
The venue of any arbitration commenced under this section shall be Warsaw, Poland. The arbitration shall be conducted in English before a single arbitrator who is a practicing commercial lawyer licensed in Poland. The arbitrator's award shall be final and binding on the Parties, and judgment upon the award may be entered in any court having jurisdiction.
14. Amendments
The Service Provider may amend these Terms unilaterally to reflect changes in business operations, legal or regulatory requirements, market conditions, cost structures, or to make corrections or clarifications.
The Service Provider will notify the Customer of any changes by publishing the updated Terms on the Website at least 10 days before they take effect, or earlier where required by applicable law.
If the Customer continues to use the Services after the amendments become effective, this will be deemed acceptance of the revised Terms.
If the Customer does not agree with the changes, they may terminate the Agreement by giving written notice to the Service Provider no later than 3 Business Days before the intended termination date.
No advance notice is required where amendments are made due to changes in law, result in reduced costs for the Customer, introduce new services, or otherwise place the Customer in a more favourable position.
15. Miscellaneous
- The Customer may not assign this Agreement without the prior written consent of the Service Provider. The Service Provider may assign its rights and obligations without notice.
- The Service Provider may outsource any part of the Services to third parties in accordance with applicable law.
- These Terms are governed by the laws of the Republic of Poland.
- If any provision is found to be invalid, the remaining provisions shall remain in full force and effect.
16. Contact Information
The Customer is required to keep at least one active email address and phone number on file and inform the Service Provider promptly of any changes. The Customer is also expected to regularly monitor their communication channels for important updates. In addition, the Customer must immediately report to the Service Provider any loss or theft of identification documents or account credentials.
